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    Shipping Information


    Shipping rates for all items except the rugs which have a separate shipping rate outlined below:



    DOMESTIC SHIPPING within NZ - 
    Free shipping for all orders over $200 (excluding rugs)
    Flat rate of $10.50 NZ wide
    Felt Rug - $10.50
    Felt Ball Rug - $30

    Shipping within NZ is generally 1 - 3 business days (+3-5 for rural)


    INTERNATIONAL SHIPPING
    Free shipping for all orders over $250 (excluding rugs)
    Australia - Flat rate AU$14 (4-14 days)
    Felt Rug - AU$30
    Felt Ball Rug - AU$60


    United States - Flat rate US$18 (5-21 days)
    Felt Rug - US$50
    Felt Ball Rug - US$100



    Delivery times are subject to change and not guaranteed by the carrier

    We'll send tracking information so you can follow the progress and if you have any questions or concerns please don't hesitate to contact us! 


     We are happy to ship to any country, simply contact us and we’ll advise shipping rates.

    DAMAGED

    We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it’s journey to you. However if damage has occurred to the product(s) inside, please contact us we will be more than happy to resolve any issues.

    ORDER CANCELLATIONS

    You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with.
    Please contact us as soon as possible and we will do our best to accommodate your request. Contact us.